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I can not speak to sales, but Claude, who runs their service department is one of the best I’ve come across. He is fair, communicative, and has a great service mentality. I own a bunch of cars, none of them Lexus, and I still take them here for work.
My wife really wanted a Lexus RC 350 F Sport and we found the one she wanted at Harvey Lexus. Neil Bondy helped us get everything done almost 100% online. This was very important to us due to the fact we would be flying in from Nashville TN to pick the vehicle up. I have bought several new vehicles and the level of customer service from Joe and Neil and the team at Harvey Lexus was by far the best we have seen in years.....Saying all of that i would definitely do the 600 mile trip again to deal with these guys. ...
My family and I were looking for a car that would better fit our needs, we were not sure what to get. We worked with Larry Slotsema, great guy, very professional and knowledgeable. We know many people in the industry and he is definitely on the top! We highly enjoyed going thru this process with him, and definitely recommend going to see him for your needs! Thank you Larry!
I trusted and used their service for more than 2 years. But this time was the worst service I have ever had. I took my car to the service department for doing the oil change and had them test my battery (since I bought my car 3 years ago and never had a battery service). After testing, the service rep told me that my battery was bad and recommended a replacement. I trusted them as I used to and they charged me $140 for a battery + $40 for a “professional installation”. I still believed that I had a good service until I went online ...
The salesman, Jonathan, was a pleasure to work with and very knowledgeable. He answered all our questions and explained the car that we were looking at. My mother-in-law wants the car so we will be talking to him soon.
We’ve been customers of Harvey Lexus for a long time! My Lexus RX 300 blew a transmission on a Saturday in Grand Rapids. We live in Lansing and had bought the car there. Coreen waited for us to be towed in, and stayed overtime until we were settled. They’ve always gone above and beyond for us in the years since. We’ve bought 3 cars from them since, and are considering another soon. I highly recommend them!
Lexus really does not want to see your older Lexus. I wish they would have told me that rather than waste my time... other than that it is a good value luxury car line.
Customer service is absolutely top notch; you cannot find better people to work with. I have brought my vehicle here several times and have always enjoyed the experience. Mike in the service department makes every service I’ve ever had flawless. I will only bring my Lexus here for any and all work.
Always helpful
Excellent Service. Brian NGO is my Lexus Service Rep. He always looks out for me and gives my Car and myself the Best Service! Thank You Brian and Thank You Lexus Staff we appreciate everything you do to take care of our vehicle and us! "Highly Recommend!!!!"
Love this place. Service and sales outstanding. Mark O 'Neil helped us. He very knowledgeable and helpful.
Just had service performed on my car. Claude & the rest of the service team were great! very accommodating and efficient. Always a pleasant experience!!!
Coreen J. provides the best customer service in town! Between her and Lexus, I'll be hard-pressed to drive anything other than a Lexus/Toyota.
Great people! Mark is awesome!
Changed to 5 star because it's well earned
They are super efficient and helped me prior to a trip! Thanks Mike and Kendra!
Great Staff and Service
My friend just bought a vehicle from here. Very nice people to work with.
Harvey Lexus is professionalism at its finest. Very informed in regards to their Vehicle's and all the bells and whistles they offer. They know their stuff per say. The final presentation was just that, a presentation of the overview of the Vehicle. I left with a complete printout of all my leasing/buying options, making it easy for comparables. IF I do not go with Harvey Lexus the only reason would be I'm an A Plan Family and Friends with another Dealership. As I see it Harvey Lexus is worth the switch from another Make and Model Vehicle ...
Claude Segard, Service Manager, is an exceptional and very knowledgeable person. We had a crisis with our Lexus RX 400h, that was purchased from Fox Charlevoix. The vehicle broke down and only then did we find out that Fox Charlevoix refused to service it. We went to Serra Toyota of Traverse City, Audi of Petoskey, Fernilius Toyota Cheboygan, Kring of Petoskey, no one would help. Royal Tire of Petoskey (exceptional people too) and Claude Segard work together over the phone to get us back in action. This was a true experience in finding out "who people really are". ...
Another great experience. Low tire light was on and it was the spare. They got me in and out quickly with a smile. Always the best service in town.
When I take my vehicle here I know I can trust them to do the job right and at the cost they quote. Service can tend to be a bit pricier than the local mechanic, but I have had odd experiences with local mechanics accidentally scribbling pen on my door or forgetting tools in my vehicle so I prefer to pay a little extra and not worry about odd things like that. It is also nice to be able to work from their waiting room which has a couple pseudo private rooms and an intimidating coffee machine if you don'...
Great Service, Dina has gone above and beyond when we needed her too. We have been using Lexus’ service for 23 year now and they have always impressed us.
Extremely thorough.
I was extremely happy with the service.
Politeness, Honesty, Civility are the three words we use to describe Larry Slotsema and Timothy Brower at Harvey Lexus. The negotiation was quick and precise. Delivery of the new Rx350 took no time at all. They genuinely loved their job. So we will keep coming back.
Parts dept has excellent service. My order came in within one day!
Every time I go to Harvey Lexus for service, it is best-of-class. Best service in town. Today I had to bring my RX in for window coming off track and Mike got me right in and had it fixed in no time. Couple weeks ago I had a separate issue (very rare with this car...always reliable) and again, the service rocks!
I have brought my car here twice and they are always willing to help me out. Not a pushy dealership. Let me know what I can do and my options.
Beautiful facility Top Notch service department decent supply of used most of which though came off lease if you're comfortable with that they have your cars
Buying a car can be stressful but working with Jonathon L. and Steve S. was an absolute pleasure. My wife and I were delighted with the overall experience. You have new fans!
Nice!!!!
Coreen is such a joy to be around.
Always been happy!
Great Customer Service. Used vehicle prices on the higher side so we purchased elsewhere but get it serviced here.
I love this dealership because of how kind and considerate they are. They dont try to rip me off. They explain thing to me. They give me a loner car if needed. They wash my car every time I bring it in to get serviced for whatever reason. I live in Muskegon and because of the great service I get I will continue to go there.
First time coming in for an oil change, and Almedina the service advisor was courteous and very helpful. Service was also completed in a timely manner.
Super nice and friendly staff.
As
Could not have asked for better service!!
Great people & good prices
Had to wait a couple unexpected hours for delivery, nice people they do a nice job. I really like my Lexus, wish there was a dealership in Traverse City.
They have the best service center! Coreen is great to work with!
Expect the best, and the team at Harvey Lexus never let's me down ( would have been 5 stars) if they asked me to test drive the LC 500. Ps they didn't have 1 so maybe next time.
I love my Lexus!!! Great dealership.....
I am giving Harvey Lexus a "five star" rating because of Coreen Jakosh! I was referred to her about 4-5 years ago when looking for a place to service my older 2006 GX470 (best car EVER!). Though my Lexus has been great to me, it's Coreen's customer service that keeps me coming to the dealership whenever my car needs servicing. She never makes me feel like I am asking dumb questions, always works with my schedule in a pleasant way (I think she knows my schedule at times better than I do), works to secure a loaner ...
Wonderful experience with my new purchase, coming from Mercedes which I have a couple, I was a bit hesitant. But Larry was a true professional the whole sales process was impeccable. I’ll be back!
The best experience I have had with a sales person yet! Knowing we were just looking around, the sales person still took her time to show us around on a busy Saturday and help us find the car that was a best fit. Then proceeded to find out what options and colors would be wanted and offered to search and find us the exact car I want. Kendra was very nice, and helpful!
Even though I brought my seasoned Lexus in for recalls the accommodation exceeded my expectation. I really felt like a Lexus customer and look forward to servicing my IS250 far past 300k!
Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry!
My experience at Harvey Lexus was truly excellent. I'm not from Grand Rapids so when I arrived I actually went to the wrong place but I was greeted extremely warmly and personally walked to my appropriate location. My salesperson "Mark O'Neil was extremely knowledgeable and helpful. He did not pressure me but simply talked about all of the advantages of owning a Lexus/Certified vehicle. By the time the experience had ended, I had purchased my first Lexus vehicle and have been extremely happy. Thank you Mark!
I purchased a 2007 Lexis IS250 from another dealer who did not know the car so I called Harvey Lexis. They asked me to come over to the dealership and they would have someone show me the features on the car and answer any questions I had. They treated me like I had purchased the car from them and were great to work with. They pride themselves on customer service and it really showed on my experience with Harvey Lexis.
All I can say is Vinnie went out of his way to make a negative a total Positive experience! We were doing that Dealership shopping instead of shopping for the right vehicle and his staff did a great job finding out what we really needed AND wanted. When it came to price Vinnie showed us a very fair deal and surprised us at delivery with LEXUS mugs and Polo Shirts to make it PERFECT! They traded the vehicle in that the other dealers said were not available and got it there within 2 days! The Service Dept. with Claude is TOP ...
This was the first time we purchased a car from Harvey Lexus and Chuck Helgesen. The buying experience was excellent. Chuck and Harvey Lexus are highly recommended. Chuck was referred to us from a long time friend when he heard we were in the market for an RX450h. Chuck did an outstanding job, listening to our wants/needs and taking just the right amount of time to go through everything…no wasted time yet we got the information we wanted in the showroom and on the test drive. The initial price offer was fair, and final price negotiations and ...
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